Return Policy

At OLLOLASHES, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange, subject to the following conditions:

Eligibility: Only unopened and unused products in their original packaging are eligible for return or exchange. We cannot accept returns or exchanges on products that have been opened, used, or damaged after delivery.

Return Authorization: To initiate a return or exchange, please contact us through the contact information provided on our website to obtain a return authorization number and instructions. The return authorization number must be clearly written on the outside of the package. Returns without a return authorization number will not be accepted.

Shipping Costs: You are responsible for the cost of shipping the returned products to us. We recommend that you use a trackable shipping method and insure the package for your protection. We are not responsible for lost or damaged packages during return shipping.

Refunds: Refunds will be issued to the original payment method within 7-14 business days of receiving the returned products. The refund amount will be the purchase price of the returned products, less any shipping and handling fees.

Exchanges: If you would like to exchange a product, please indicate the replacement product and provide the reason for the exchange when you request a return authorization number. We will ship the replacement product to you after we receive the returned product and verify its eligibility.

Exceptions: We cannot accept returns or exchanges on products that are marked as final sale, discontinued, or clearance items. We also cannot accept returns or exchanges on gift cards or promotional items.

Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately through the contact information provided on our website. We will replace the damaged or defective product at no additional cost to you.

We reserve the right to reject any returns or exchanges that do not comply with our return policy. If you have any questions or concerns about our return policy, please contact us through the contact information provided on our website.